Plumbing questions from around Mortdale
1000+ five-star reviews
These are the questions we hear most often from around the suburb, answered plainly. If yours is not covered here, ring (02) 9072 0592 and a licensed plumber will talk it through.
- $0 Call Out Fee
- Lifetime Labour Warranty
- Licensed & Insured
- Lic #275278CNSW plumbing licence, fully insured, water and gas
- $0 Call Out FeeIt costs nothing to get us to your door
- Lifetime Labour WarrantyIf it's not right, we come back. No questions. No cost.
- 1000+ five-star reviewsSydney homeowners have rated us five stars over a thousand times
Good questions, straight answers
Getting a plumber out
Do you really answer at night and on weekends?
Yes. A licensed plumber answers day or night, weekends and public holidays included, so an urgent fault at an awkward hour reaches someone who can genuinely help, not a recorded message.
Do you charge anything just to come out?
No, getting us to your door is free. The call out is $0, and you only ever pay for work you have seen priced in writing and approved first, so there is no cost in simply having us look.
How quickly can you get to me?
Our nearest van is often already on a job close by, so we reach most streets quickly. Rather than a promise we cannot keep, we give you an honest arrival window and let you know if anything changes.
What should I do before the plumber arrives?
Where it is safe, turn the water off at the meter for a burst or leak, or shut the gas valve at the meter if you smell gas. Leave anything soiled or flooded for us to handle when we arrive.
Good questions, straight answers
Prices, quotes and warranty
How do you work out the price?
Your plumber inspects the job, then gives you one written figure covering the whole fix before anything starts. There is no hourly meter running and no estimate that quietly grows on the day.
Can the quote change once you start?
No, the written price is what you pay. The only reason it would move is if you ask us to take on extra work, and that is quoted and agreed the same way first.
Do nights and weekends cost more?
No, nights, weekends and public holidays are all charged at the same rate as a weekday. Overtime loadings simply are not part of how we price a job, so the hour on the clock never changes the figure.
What does the Lifetime Labour Warranty cover?
It means our workmanship is guaranteed for life by our Lifetime Labour Warranty. If something we fixed is not right, we return and make it good at no charge to you.
Are you licensed and insured?
Yes, every job runs under licence #275278C and we are fully licensed and insured. Your compliance certificates are sorted and handed over with the invoice every time, without you ever needing to chase them.
Good questions, straight answers
Older homes and the faults we see
Why do drains keep blocking on the older blocks?
Recurring blockages on the older blocks nearly always come down to roots that have found their way into the aged clay sewer joints, fed by the mature figs shading Memorial Park and the surrounding streets.
The water pressure in my brick home has dropped, why?
When pressure falls in an ageing brick house it nearly always traces back to the galvanised supply lines the place was first plumbed with, which rust internally until the bore is half its width. Renewing those tired runs is what restores the flow.
How do I know a hot water tank is finished?
The tell-tale signs are discoloured water, a slow puddle appearing beneath the cylinder, or a shower that turns tepid before you are done. In the post-war brick stock most tanks reach that point well short of a happy old age.
Is a gas smell always an emergency?
Treat every gas smell as urgent. Leave the property and call from outside, keep away from switches and flames, and let a licensed plumber isolate and test the line, because gas is the one fault where waiting carries real risk.
Why does my yard flood in summer storms?
During a heavy summer downpour the ageing pits on the low streets down by the Lime Kiln Bay edge take on water faster than they shed it. The durable answer is to clear them and, where they are undersized, enlarge the run.
Good questions, straight answers
Bookings and the work itself
Do I need to be home for the whole job?
Not always. For many jobs we just need access and a way to reach you, so you can head out once the plumber is on site and the price is agreed, as long as we can contact you.
Can you find a hidden leak without wrecking walls?
Yes, we trace hidden leaks with acoustic and moisture equipment so the exact spot is found before anything is cut. Only a small section is ever opened, and the patch afterward stays neat.
Still have a question
Plumbing rarely fits a tidy list. If yours is not answered above, ring (02) 9072 0592 and talk it through with a licensed plumber, who will point you to the likely cause and the sensible next step.